Shipping and Delivery
Last updated: January 2025
Note: Bobcares provides digital services and consulting. This policy covers service delivery, not physical shipping.
1. Service Delivery Methods
Our services are delivered through various digital channels:
- Remote access and management tools
- Video conferencing platforms (Zoom, Teams, Google Meet)
- Secure file sharing and collaboration tools
- Email and ticketing systems
- Phone and chat support
- Documentation and knowledge base access
2. Service Activation Timeline
Immediate Services
- Phone and chat support: Available immediately upon account creation
- Knowledge base access: Instant access to documentation
- Email support: Response within 2-4 hours during business hours
Setup Services (1-3 Business Days)
- Account provisioning and access setup
- Initial system assessment and documentation
- Monitoring tool installation and configuration
- Security audit and baseline establishment
Project-Based Services (1-4 Weeks)
- Infrastructure migration and setup
- CI/CD pipeline development
- Kubernetes cluster deployment
- Custom automation and scripting
3. Delivery Standards
We commit to the following delivery standards:
- 99.9% uptime for managed services
- Response time of 2 hours for critical issues
- 24/7 availability for emergency support
- Regular progress updates and status reports
- Comprehensive documentation for all deliverables
- Post-delivery support and training
4. Access and Credentials
Upon service activation, you will receive:
- Secure access credentials via encrypted channels
- Multi-factor authentication setup instructions
- Access to our client portal and dashboard
- API keys and integration documentation
- Emergency contact information
- User training materials and guides
5. Service Delivery Process
Phase 1: Discovery & Planning
Initial assessment, requirements gathering, and project planning
Phase 2: Implementation
Service setup, configuration, and deployment
Phase 3: Testing & Validation
Quality assurance, performance testing, and validation
Phase 4: Handover & Training
Knowledge transfer, training, and ongoing support setup
6. Quality Assurance
Our quality assurance process includes:
- Automated testing and validation
- Manual review and verification
- Performance and security testing
- Client acceptance testing
- Documentation review and approval
- Post-deployment monitoring and optimization
7. Delivery Delays
While we strive for timely delivery, delays may occur due to:
- Client-side dependencies or approvals
- Third-party service availability
- Complex technical requirements
- Security or compliance requirements
- Force majeure events
We will communicate any delays promptly and provide updated timelines.
8. Post-Delivery Support
After service delivery, we provide:
- 30-day warranty period for all deliverables
- Ongoing maintenance and support
- Regular performance reviews
- Updates and upgrades as needed
- Training and knowledge transfer
- 24/7 emergency support
9. Contact Information
For delivery status, questions, or support:
Delivery Support: support@schoolcrm.live
Phone: +91-9676088734
Hours: 24/7 for emergencies, 9 AM - 6 PM IST for general inquiries
Address: Bhayuk Technologies(OPC) Pvt Ltd, Shanthi Nagar, Sangareddy, Telangana, India - 502001
Success Rate: 99.7% of our services are delivered on time and within scope. We're committed to your success and satisfaction.